Shipping & Return Policy

MAA - The Touch of India online store will only ship within India. The shipping charge is already included in the product price. So, there is no hidden cost during checkout.

Customers are requested to provide an accurate, complete and valid address and pin code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.

Please note that billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.

Once the order is placed, you can track the order status on our website, and in case of any queries relating to the order, our customer care service is available on all the weekdays between 10:00am to 7:00 pm IST. Or, you can email your query to support@maathetouchofindia.com.

All prices are inclusive of GST.

We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.

Estimated Delivery Date

Delivery Area

Estimated time for dispatch

Estimated time for delivery

In India

1 – 2 business days

3 - 5 business days from the date of shipment

Refunds and Exchange

We offer refunds and exchanges on products for the following cases:

Genuine Quality Issues: If you receive a saree or any other product you have purchased from our platform with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.

Damaged or Wrong/Missing Product: If your saree or any other product you have purchased from our platform arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item based on your preference. The refund amount, if any to be credited to the customer will be done within a period of 14 working days.

No refunds and exchanges are available on products for the following cases:

RTO: Customers are requested to provide a complete shipping address with active phone number. Post failed delivery attempts by our shipping agency the package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.

Colour Mismatch: We take utmost care while photographing images to match the true color of the saree or any other product you have purchased from our platform. However, there might be slight colour variations due to differences in the display of the screen. Kindly note colour variation or colour mismatch will not be considered as a valid reason to process a refund.

Conditions for Returns and Exchanges:

  • Any requests for returns must be raised with the customer care team within 7 days of receiving the product. No return and exchange request would be accepted if the return/exchange request is raised after 7 days of receiving the shipment. For the purpose of calculation of 7 days from the date of shipment, we shall only rely on our records.
  • A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds. Any claim for returns or exchange will not be processed if such an unboxing/opening video is not provided by you.
  • All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
  • Please ensure that the product is returned in its original packaging to prevent any damage during transit. Any further damages caused to the product owing to any lapse in re-packaging by you shall be borne by you.
  • We do not accept returns or exchanges on products that have been customized or altered to your specifications like adding fall and edging. We do not accept the return/ Exchange or cancellation of Dress materials /Fabrics.
  • Orders placed for Gift vouchers are not eligible for return/cancellation.
  • The decision by MAA – The Touch of India regarding the condition of the product will be final and binding. The refund process will commence only after our quality assurance team has conducted a thorough examination of the returned item and has verified the reason provided by the customer for the return or exchange.
  • If you wish to exchange the product for a higher-priced item, the deficit amount shall be paid by you prior to shipment of the exchanged Product.

Process for initiating a return

To initiate a return, we kindly request you to contact our dedicated customer support team at support@maathetouchofindia.com within 7 days of receiving the product. When reaching out to us, please provide your order number, a detailed explanation of the issue, along with clear photographs and an unboxing video. Our expert team is ready to assist you and will guide you through the entire process.  

  • Upon receiving your query, our team will assess your situation on a case-to-case basis. And then present you with the available options.
  • Upon the successful verification of the returned product’s quality, your refund or exchange request will be approved.
  • In the event of an exchange, our team will provide comprehensive guidance regarding the exchange process. This includes facilitating the exchange for the same product or assisting you in selecting an alternative product of your choice as available.
  • In the event of a refund, we endeavour to process refunds promptly, typically within 14 business days. The refund will be credited through the original payment method used during the purchase, ensuring a seamless transaction experience for you.
  • In rare cases where the quality check of the product does not meet our stringent standards, the item will be reshipped to you promptly and at no additional cost. Please note that in such instances, there won't be an option for a refund or exchange.

All policies are subject to change without prior notice.

Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link, selecting your order: https://www.maathetouchofindia.com/contactus